Peter Avis.
Peter Avis is a multi-award-winning general manager and customer service consultant.
With over 25 years’ international experience in the hospitality sector, Peter has launched high-end restaurants and some of the world’s most luxurious hotels. His rise through the hospitality industry, from dishwasher to winner of the UK Restaurant Manager of the Year, epitomises the power of hard work and humility, along with a continued pursuit for exceptional quality and high standards.
For over 15 years, Peter played a key role in the Virgin Group, working closely with Sir Richard Branson on projects including the management of London’s renowned Roof Gardens and the launch of Virgin Limited Edition hotels such as Mont Rochelle in South Africa and Kasbah Tamadot in Morocco. He also personally oversaw the wedding of Sir Richard’s daughter on Necker Island and featured in Channel 5’s Inside Hilton documentary.
keynote speeches.
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During a 25-year career, Peter has seen first-hand, from the bottom up, what is required to deliver and maintain the highest standards of customer service and care. Peter considers and discusses the skills and requirements to create and manage a memorable experience and how to deal with inevitable difficulties and pitfalls along the way.
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Any business needs to keep customers and clients happy. In the hospitality industry this also means keeping your customers engaged. Peter identifies the key factors required to ensure that you and your business delivers on its promise.
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Engaged employees perform at a higher level and bring passion and interest to their job. Peter identifies the key drivers of experience, productivity and engagement so companies can act in real-time to drive changes in the workplace.
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From a dishwasher in a restaurant in Miami to receiving the award of UK Restaurant Manager of Year, Peter has seen all the necessary tools, including commercial requirements, to succeed. He discusses what he has learnt and how this can help shape your business both internally and externally.
videos.
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